The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook

Beschreibung

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit--creating a win-win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to * Get tension right out on the table * Figure out what's bothering the other person * Communicate the real, underlying concerns

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Mel Silberman

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