Measuring Performance in Public and Nonprofit Organizations

Beschreibung

In recent years, a commitment to increased accountability andimproved performance has become essential in both governmentalagencies and nonprofit organizations. To help managers andexecutives in their ongoing quest for greater accountability andimproved performance Theodore H. Poister, offers a comprehensiveresource for designing and implementing effective performancemeasurement systems at the agency level. The ideas, tools, andprocesses in this vital resource will help organizations developmeasurement systems to support such results-oriented managementapproaches as strategic management, results-based budgeting,performance management, process improvement, performancecontracting, and employee incentive systems. Using this book as aguide, public and nonprofit organizations can accurately measureoutputs, efficiency, productivity, effectiveness, service quality,and customer satisfaction, and use the resulting data to strengthendecision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Autor*in

Theodore H. Poister

Themen in »Measuring Performance in Public and Nonprofit Organizations«

Business & Management Gemeinnützige Organisationen Gemeinnützige Organisationen / Management u. Führung Non-Profit Organizations Non-Profit Organizations / Management Leadership Öffentliche Verwaltung u. Management Public Administration & Management Wirtschaft u. Management

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"The book has a wealth of information about performance measurement" (Philanthropy News Digest, 4/7/2004)
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