Online Dispute Resolution For Business

Beschreibung

In this original and highly useful resource, Colin Rule--a pioneer in the field of online dispute resolution (ODR)--shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

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Colin Rule

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Business & Management Conflict Resolution & Mediation (Workplace Settings) Konfliktbewältigung Konfliktbewältigung am Arbeitsplatz Wirtschaft Wirtschaft u. Management

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"A terrific book. Innovative, insightful, intelligent, andpractical! ODR is the wave of the future and this book will let youand your business ride that wave with confidence." -- EthanKatsh, co-director, Center for Information Technology and DisputeResolution, University of Massachusetts, Amherst "An invaluable contribution to the field of online disputeresolution from one of the technical pioneers. Comprehensive andinsightful." --M. Scott Donahey, international arbitrator(WIPO, CPR, AAA), and author of the first UDRP decision "This book performs the real service of helping to betterunderstand the challenges of e-commerce and the solutions needed toresolve conflicts with confidence. Colin Rule is one of thepioneers in online dispute resolution and his contribution to thisnew field is remarkable." --Karim Benyekhlef, co-founder andpresident, eResolution; professor of public law, Universite deMontreal Faculty of Law "Colin Rule is the ideal person to write on the subject ofonline resolution of disputes. His book succinctly describes thefuture of ODR." --Thomas Stipanowich, president & CEO, CPRInstitute for Dispute Resolution
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