The Fluid Consumer

Beschreibung

Examine the profound shifts in digital for the consumer and retail industry, and retain a competitive advantage by adopting disruptive ways of customer engagement.
The Fluid Consumer provides a detailed analysis of the consumer and retail industry's profound shifts in the digital era. The book looks deeply into implications for business and branding models but serves also as a practical guide for companies to find innovative modes of operation in the face of digitally empowered consumers. Starting with an analysis on consumer behaviour in the age of hyper-digitisation, the book explores topics such as gathering consumer insights through advanced analytics, finding the optimal channel-mix in digital marketing, leveraging the "Living Services" concept, creating seamless consumer journeys and harnessing the power of start-ups. In doing so, The Fluid Consumer focuses on the rise of an increasingly 'fluid' consumer who combines rapidly dwindling brand loyalty with swiftly growing brand expectations. A comprehensive Closed Loop model explains the best paths for fast moving goods companies to engage with digitalised consumers in the future, providing clear strategies to remain competitive and successful in the new digital era.
Reveals how profoundly the consumer and retail industry is changing in the digital era, and the way consumers are evolving and adapting as a result
Describes the Closed Loop model to achieve digital consumer engagement and in doing so provides practical guidance to allow readers to develop strategies and business models for a fundamental new way of branding
Uses case study examples to allow readers to remain competitive in the face of industry transformation and to find a new place in a digitalised consumer and retail industry

Autor*in

Teo Correia
Teo Correia is the Global Senior Managing Director of Accenture's Consumer Goods & Services industry group. He is responsible for global industry planning, digital & innovation strategy, investment plans and client development strategy for the global Consumer Goods and Services practice.

Themen in »The Fluid Consumer«

brand strategy brand innovation digital branding consumer behaviour digital customer engagement

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