Communicating Emotion at Work

Beschreibung

Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

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Vincent R. Waldron

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Communication & Media Studies Kommunikation Kommunikation u. Medienforschung

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"This book promises to be required reading for students oforganizational communication. No one is better suited than VinceWaldron to provide a state-of-the-art explanation of this importantset of issues." Ted Zorn, University of Waikato, New Zealand "This book offers a rich tapestry of the emotional fabric oforganizational life. Drawing on recent research, it situatesemotional communication as an essential feature of occupationalroles, work relationships, and moral judgment. Its superb examplesentice the reader through sharing the joys and traumas of themodern workplace." Linda L. Putnam, University of California, Santa Barbara "As someone who has studied and taught about emotions inorganizations for many years, I have been consistently disappointedthat most books gloss over communication when exploring the issuesof work and feelings. Well, I am no longer disappointed! VinceWaldron's book Communicating Emotion at Work presents athoughtful and meaningful treatment of how emotions, communication,and work intersect to complicate work life in recognized andunrecognized ways. Waldron also goes beyond looking solely atindividual-level communication by exploring the organizational,societal, and global factors impacting communication and emotion inorganizations. If you're a serious scholar of emotions andcommunication at work, this book is a key resource you must have onyour shelf. Bravo!" Professor Pam Lutgen-Sandvik, University of New Mexico,USA "A thorough and thoroughly engaging read, CommunicatingEmotion at Work provides an up-to-date overview of the complexrole of emotion in the workplace. The cases and illustrations,along with the author's accessible writing style, make this anideal book for undergraduate and advanced undergraduate classes. Itis also a 'must have' for practitioners and scholarsinterested in the topic." Patricia Sias, Washington State University
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