* Includes new and expanded coverage of Six Sigma infrastructurebuilding and benchmarking.
* Provides plans, checklists, metrics, and pitfalls.
Forrest W. Breyfogle
Industrial Engineering Industrial Engineering / Quality Control Industrielle Verfahrenstechnik Qualitätssicherung Qualitätssicherung i. d. Industriellen Verfahrenstechnik
"The book is process oriented rather than tool oriented. This makesit refreshing and useful. This is a book every reliability engineershould own." (Reliability Review; 12/08)
"An excellent reference book that should be on every individualinvolved in Six Sigma or even just quality assurance/qualityimprovement." (TQM Magazine)
"...a useful guide for both academia and organizations...usefulsource of reference for researchers...an excellent referencebook..." (The TQM Magazine, Vol 15(6) 2003)2004 Crosby Medal Winner
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