Integrating Service Level Agreements
Optimizing Your OSS for SLA Delivery
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Beschreibung
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Autor*in
John K. Lee
Themen in »Integrating Service Level Agreements«
Computer Science Datenübertragung Garantie Informatik Networking Netzwerke