Business Process Mapping

Beschreibung

If corporations can analyze and enhance their critical processes, they will be better equipped to deliver the highest level of service to their internal and external customers. This guide provides the tools that can be used to assure that process and company objectives are met. It explains how companies can improve customer satisfaction using process mapping, a holistic approach to analyzing critical interrelationships, controls, effects, and end results.

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J. Mike Jacka

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