Strategic Employee Surveys

Beschreibung

Praise for Strategic Employee Surveys "This is a must-read! If you want to bring your employee survey up to the next level-if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance-if you want to move your business strategy and survey program closer together, then this is your book."-Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group "[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components-from purpose and development of the instrument to results analysis to action planning."-Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance "This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike."- Thomas E. Mitchell, Vice President, Northern Trust Company "The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys."-Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY
In part one of the book, readers receive specific examples of how to measure safety, ethics, union vulnerability, work life balance, diversity, the drivers of employee retention and employee engagement, as well as examples of survey content needed to best predict business success. With each type of survey content, also provided will be the most recent normative results, helpful for placing results from any organization into the proper interpretative context. A reader of this book could literally design their own survey, and have confidence the survey would effectively measure their strategic purpose. In part two, readers are provided with specific guidance on the other key component of ensuring employee survey program success: survey feedback and action planning processes. Wiley outlines a time-tested seven-step model of survey feedback and action planning, explaining each step of the model and through real-life client examples, identifying the most common pitfalls of the overall process. Readers will thus know how to navigate around these potential problems and will receive advice on how to set goals for improvement from one survey measurement to the next. This will include a review of specific goal-setting techniques. Finally, the characteristics of leadership teams whose organizations achieve sustained improvement over multiple iterations of survey measurement are identified and discussed. Table of Contents: Chapter 1: Introduction Chapter 2: Employee Surveys as Warning Indicators Chapter 3: Employee Surveys as Program Evaluation Measures Chapter 4: Employee Surveys to Measure Employer of Choice Chapter 5: Employee Surveys as Leading Indicators Chapter 6: Merging "Employer of Choice" and "Leading Indicator" Survey Purposes Chapter 7: An Overview of Survey Feedback and Action Planning Chapter 8: Setting Goals for Improvements in Survey Results Chapter 9: Sustaining Change Chapter 10: Final Thoughts

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Jack Wiley

Themen in »Strategic Employee Surveys«

Business & Management Personalentwicklung Training & Human Resource Development / Organization Development Training u. Personalentwicklung / Organisationsentwicklung Wirtschaft u. Management

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'...makes an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components.' (GoDubai.com, October 2010).
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