Quality of Service (QoS) is continuously growing in importance inthe telecommunications industry because competition is growingfiercer by the day. By drawing on 30 years of experience, WilliamC. Hardy explains how to examine specific tools and techniques thathe has developed for the measurement and evaluation of QoS andunderstand the underlying analysis perspectives andmethodologies.
Details the basic concepts of QoS, together with the methodologiesfor organizing, structuring, and carrying out analyses of QoS fromscratch.
Describes the atttributes of the telecommunications service thatdetermine user perception of quality in non-technical terms.
Discusses specific measures, measurement techniques and evaluationcriteria for all of the factors that affect user perception ofQoS.
Addresses user concerns including:
* Will I be able to get to the service when I want to use it?
* How long does it take before I know a connection is being setup?
* How good will voice sound over a connection?
* Includes valuable tips for QoS analysis and the perspectivesvital for describing QoS in ways that are useful and operationallymeaningful.
Whether you have a limited technical background or are atelecommunications professional this simple and straightforwardapproach will be an essential tool to understanding QoS.
William C. Hardy
Communication Technology Communication Technology - Networks Electrical & Electronics Engineering Elektrotechnik u. Elektronik Kommunikationsnetz Kommunikationsnetze Kommunikationstechnik
"...provides a straightforward and very accessible approach to measurement and evaluation of QoS in telecommunications networks...strongly recommended for all people, either experienced professionals or graduates, involved in the area of networking..." (IEEE Communications Magazine, Vol. 40, No. 22, February 2002)
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