Hire the American Dream
How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team
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Beschreibung
Praise for Hire the American Dream
"I learned early on that Dave Melton had cracked the code(abouthiring and retaining great people) in his Manhattan franchise.Hisemployees, who are all immigrants to the United States,areextremely loyal and are committed to customer service."
--From the Foreword by David A. Brandon, Chairman and CEO,Domino's Pizza, Inc.
"This is a must-read book for anyone managing or interested instarting a business, especially in the role of a franchisee. It'sloaded with keen insights and best practices for interviewing,hiring, and motivating employees in a very challenging businessenvironment. Dave Melton's story is truly inspirational."
--Jack Whipple, President, National Council of ChainRestaurants
"Hire the American Dream provides valuable lessons from thetrenches. The school of hard knocks has taught Dave Melton a lot.You'll benefit fromhis experiences--you'll learn about creatingincentives, enhancing customerservice, connecting on a personallevel, giving feedback, and building world-class teams. Take hisideas and run with them. You'll build more successful teams."
--Robert D. Reid, Dean, College of Business, James MadisonUniversity
"Dave Melton shares his time-tested approach tocreatingrestaurants that are brimming with energy. And it allbegins withDave's amazing passion for developing the future ownersofDomino's Pizza stores. If you care this much about developingleaders,you and your business will be richly rewarded for years tocome."
--Cheryl Bachelder, CEO, AFC Enterprises, Inc.
"Hire the American Dream really gets to the heart ofselecting,training, motivating, and ultimately retaining aworld-class team whowill care as much about your business as you doand deliver exceptionalcustomer service that can help any businessgrow."
--Stuart Mathis, President, Mail Boxes Etc., Inc.
"This book is filled with great commonsense approaches tocustomer service and leadership training with an easily understoodmessage thatevery organization needs to hear. In these days whenmanagement thoughtis presented in complicated models, there issomething refreshing about leadership principles taught by a guywho simply loves to make pizza. This book is for everyone who wantsto be a better leader."
--Marshall Cook, Executive Producer, Multi Image Group
Autor*in
Dave Melton
Themen in »Hire the American Dream«
Business & Management Management / Leadership Management f. Führungskräfte Wirtschaft u. Management