Wrench in the System

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A groundbreaking book that explains what's causing one of our biggest business headaches and how to remedy it Every year, American businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. Wrench in the System tells executives and managers how to turn underperforming digital assets into powerhouse systems: how to specify small changes that can dramatically boost productivity, how to reduce training costs, and what questions to ask vendors. This timely book by an industry insider shows how any business can achieve a better return on one of its biggest investments. Harold Hambrose (Philadelphia, PA) is the CEO and founder of Electronic Ink, serving clients such as British Petroleum, Comcast, BBC, IBM, Microsoft, the New York Stock Exchange, and dozens of other industry leaders.

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Harold Hambrose

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Business & Management Business Technology Unternehmenstechnologie Wirtschaft u. Management

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"We pulled out a plum in this terrific book by the founder of a US-based design agency examining the vexed question of why business software tends to disappoint.It's a question that most of us have given up trying to answer. Because the wrong supplier got chosen? Because IT has no idea about business? Because business has no idea about IT? Because the wording of the RFP was bad? Because things changed partway through the selection or development process? Who knows, so we shrug and creep from project hell to the new world.of what also turns out to be project hell.All of these attempted answers have some validity but it's rare for a writer to come up with such a cogent, trenchant polemic as Hambrose manages here. As you might expect, Hambrose focuses on software design, suggesting that software given to users all too often fails to reflect the way they work or want to work. So it falls into disuse, is detested, or management comes up with some spurious justification for the enormous amount of money invested in it."--Martin Veitch, CIO Magazine
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