Best Practices in Lean Six Sigma Process Improvement

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Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger--world-renowned process improvement pioneer--calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.

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Richard J. Schonberger

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Business & Management Strategic Management Strategisches Management Unternehmensstrategie Wirtschaft u. Management

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"Pitfalls and opportunities are explained in straightforward termsthat help managers to steer process improvement efforts towardssustained advantage. Schonberger reveals how to refocus lean andSix Sigma processes on what he calls the 'golden goals': betterquality, quicker response, greater flexibility and higher value."(Worksmanagement.co.uk, August 2008) "This book makes the case that "lean won't work withoutquality", and to that end the author focuses on the companies thathave achieved "the world's longest, steepest rates of improvementin leanness" companies like Dell, Wall-Mart. The book poses acurious semantical analysis of the term supply chain managementsuggesting that the emphasis on the word supply implies that it isthe customers' job to manage and improve relations with theirsuppliers." (IndustryWeek.com, July 2008)
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