Salesforce.com For Dummies
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Beschreibung
So you have something to sell or you work for a business usingsalesforce.com, but you're not quite sure how to maximizeyour profits with it? Never fear! Salesforce.com for Dummiesshows you the quick-and-easy way to start selling your product orservice online without the confusion or fuss.
With an emphasis on customer relationship management, thishands-on guide helps you manage accounts, market your products, andimprove service. Whether you're a salesperson, channelmanager, marketing mogul, customer rep, or executive, you'llfind secrets here for making your job easier, your day moreproductive, and your business more successful. This second editionhas been revised to include Salesforce.com's latest productand feature offerings as of the Summer 2006 release, giving you thetools you need to:
* Build a product catalog
* Manage price books
* Calculating and customizing forecasts
* Drive demand up with campaigns
* Stimulate sales effectiveness with documents
* Deliver excellent service
* Analyze data with reports
* Verify your company profile
* Add users to salesforce
* Customize your page and search layout
* Extend your usage of Salesforce beyond CRM
This guide makes suggestions on how to dive more productivityand improve communication with standard templates from the DummiesWeb site. With this book you'll get up to speed fast andmanage your business information more effectively withSalesforce.com today!
Autor*in
Tom Wong
Themen in »Salesforce.com For Dummies«
Customer Relationship Management