The modern way to improve productivity is by a process- oriented approach. This involves focusing on performance in a company rather than on efficiency. This new way of thinking, commonly referred to as business process re-engineering, is clearly discussed in this book. The book aims to provide readers with a detailed overview of performance measurement and productivity improvement techniques and practice.
Asbjørn Rolstadås
This book presents a coherent overview of modern management ideas that serves as an introduction to middle management personnel in business.this book could serve as a valuable introductory reference text for business professionals interested in modern approaches to performance planning, measurement, and improvement. - IIE Transactions.
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