Modern management philosophies advocate a systems approach to quality improvement that emphasizes the monitoring and control of product design and manufacturing processes. This study is concerned with the impact of manufacturing quality on warranty and preventive maintenance costs and strategies both from the perspectives of manufacturers and users. It extends warranty cost analysis from expected values to considering distributions of the variables and process of interest and hence provides significant refinements of analysis over existing analyses. Readers are assumed to have a sound background in probability and warranty analysis. As a result, prfessional operations researchers and management scientists will find this a valuable contribution to their work.
TOC: Introduction * Quality and Reliability Measures * Unit Warranties * Perpetual Warranties * Preventive Maintenance * Maintenance after Warranty * References * Appendix * Bibliography
Izzet Sahin