Process Assessment and Improvement
A Practical Guide for Managers, Quality Professionals and Assessors
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Beschreibung
Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard.
Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations.
Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes.
Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors is structured to meet the needs of a professional audience composed of practitioners in industry and researchers. This book is also suitable for graduate-level students in computer science, software engineering and for MBA students. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book.
Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard.
Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations.
Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book.
Provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement
The first practical guidebook to the emerging ISO/IEC 15504 standard. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book
This book provides a powerful and practical approach to improving an organization through process assessment, combined with people factors such as organizational culture and team based improvement. It covers the three major business reasons for process assessment including setting target profiles, process capability determination, and process improvement. The book details as well the costs of poor quality and the benefits of improvement for organizations involved in software and IT. Includes industry experience using the standard as well as useful examples, templates, and tools.
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Han van Loon
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From the reviews:
"Van Loon’s approach to the field of organizational processes is: to create three conceptual sections, in order to describe precisely the internal structure; to explain adequately the theoretical foundations; and to point out its practical aspects. … The text is well organized. … The examples and templates shown can help professionals to put a fast pace on performing assessments and improving process effectiveness. … The methods are presented in a well-organized manner, with van Loon’s experience presented in a structured and effective way." (John Sanvougioukas, Computing Reviews, January, 2008)
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