Human Resource Management in Service Work
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Beschreibung
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
First textbook to focus on HRM in the service economy
Its focus on the customer takes a critical approach to the more descriptive 'addon' treatment of the customer focus in other literature
Autor*in
Marek Korczynski
Themen in »Human Resource Management in Service Work«
economy HRM human resource management management service management trade