Brilliant Customer Service
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Beschreibung
An invaluable guide to help deliver exceptional customer service and keep customers coming back time and again.
- Brilliant Customer Service reveals how to:
- Keep the emotional scale tipped in your favour
- Why silence is never golden
- How to turn complaints into opportunities
- Discover the small things that make all the difference
- Provide a brilliant customer experience with little or
no money.
- Turn every customer touch point into powerful
opportunities - Includes real case studies from different types of businesses to illustrate the ideas and strategies giving the reader confidence and motivation to put them into practice.
- Built on 12 years of experience of delivering excellent customer service training to blue chip companies.
Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
Autor*in
Debra Stevens